Privacy Policy

Last updated: 2026

1. Who We Are

Apex Homecare & Disability Services Inc. ("Apex", "we", "our", "us") is an Alberta corporation providing home care, disability support, private nursing, respite, dementia and palliative care services across Calgary and surrounding communities. We are bound by Alberta's Health Information Act ("HIA") in our role as an information custodian for our clients' health information, and by Alberta's Personal Information Protection Act ("PIPA") for the personal information we collect from website visitors, prospects, employees, and contractors.

2. Information We Collect

We collect the minimum amount of information necessary to provide safe, effective care and to operate our business. Categories include:

Contact information — name, address, telephone number, email.
Health information — medical history, current medications, allergies, mobility needs, care goals, treatment plans, clinical notes, and results of in-home assessments.
Funding information — PDD or FSCD identifiers, AHS CDHCI authorisations, Veterans Affairs Canada file numbers, or private-payment details where applicable.
Family / next-of-kin information — names and contact details of those you authorise us to communicate with.
Website information — content you submit through forms (booking inquiry, careers application), and minimal technical information from your visit (browser type, anonymised IP, page paths).

3. How We Use Your Information

To plan, deliver, document, and adjust your care.
To coordinate with your physician, case manager, AHS team, or palliative consultant where you've asked us to do so.
To process invoices and reconcile funding with PDD, FSCD, AHS, VAC, or private payers.
To meet our legal, regulatory, and professional-licensing obligations.
To recruit, vet, and pay our staff and contractors.
To respond to inquiries you submit through the website.

We do not sell or rent your personal or health information. We do not use your information for marketing communications without your express consent.

4. Consent

We obtain your written consent before collecting health information beyond what is needed to respond to an initial inquiry. You may withdraw consent at any time, subject to legal and contractual restrictions and reasonable notice — by contacting our Privacy Officer (see Section 12). Withdrawing consent may affect our ability to continue providing care.

5. How We Share Your Information

We share your information only when required to deliver care or comply with the law. Recipients may include:

Apex caregivers and clinicians directly involved in your care.
Your physician, AHS case manager, palliative consultant, or other providers in your circle of care, with your consent.
Government funders (PDD, FSCD, AHS, Veterans Affairs Canada) for the limited purposes of authorising and reconciling funded services.
Service providers acting on our behalf under written confidentiality agreements (e.g., secure document storage, scheduling and accounting software).
Regulators, professional colleges, or law enforcement where required or permitted by law.

6. Storage & Safeguards

Your information is stored on encrypted, access-controlled systems hosted within Canada wherever practicable. Paper records are kept in locked storage at our office. Access is limited to staff who need it to do their job. We use multi-factor authentication, audit logs, and routine staff training to maintain a strong privacy posture.

7. Retention

We retain client health records for the period required by Alberta law and our professional regulator (currently a minimum of ten years from the last date of service for adult clients, and longer for clients who were minors at the time of service). Once retention requirements expire, records are securely destroyed.

8. Your Rights

Subject to limited exceptions in Alberta law, you have the right to:

Request access to the personal and health information we hold about you.
Request correction of inaccurate information, or have a correction notation added.
Withdraw consent for specific uses or disclosures.
Make a complaint to our Privacy Officer or, if unresolved, to the Office of the Information and Privacy Commissioner of Alberta (OIPC).

9. Cookies & Website Analytics

Our website uses minimal cookies to remember your cookie-banner choice and to collect aggregate, non-identifying usage statistics that help us improve the site. We do not use third-party advertising or cross-site tracking cookies. You may decline cookies at any time using the banner at the bottom of the page; the site remains functional.

10. Forms & Inquiry Submissions

Forms on this site are processed through Formspree, a third-party form-handling service. The information you submit (booking inquiry, careers application) is transmitted over HTTPS to Formspree and forwarded to our team email. Formspree's own privacy practices are governed by their privacy policy. We retain inquiry submissions only for the length of time needed to respond and follow up.

11. Changes to This Policy

We may update this policy from time to time. The "Last updated" date at the top of this page reflects the most recent material change. Significant changes affecting active clients will be communicated directly.

12. Privacy Officer

If you have questions about this policy, want to access or correct your information, or wish to make a complaint, please contact our Privacy Officer:

Privacy Officer
Apex Homecare & Disability Services Inc.
600 Crowfoot Crescent NW, Suite 340
Calgary, AB T3G 0B4
Phone: (403) 472-2557
Email: [email protected]

If your concern is not resolved to your satisfaction, you may contact the Office of the Information and Privacy Commissioner of Alberta (OIPC) at oipc.ab.ca.