The questions we hear most often. If yours isn't here, call (403) 472-2557 — it's the LPN who picks up.
Getting Started
How care begins.
A free, unhurried call (or video, or in-person) with the LPN behind the practice. We listen first, ask questions, and outline what we can do — without any pressure to commit. If we're not the right fit, we'll say so and point you somewhere that is.
Most engagements start within the same week. For urgent post-discharge, palliative, or end-of-life situations we can often start within 24–48 hours.
No referral is required for private-pay or PDD/FSCD clients. For AHS-funded care your case manager will handle the referral; we coordinate from there.
Yes. The first conversation, the in-home clinical assessment that follows it, and the written care plan we provide are all complimentary. You only pay if you proceed with care.
Funding
PDD, FSCD, AHS & private-pay.
Yes. We work with Persons with Developmental Disabilities (PDD) funding for adults across Alberta — Community Access, Home Living, Specialised Supports, and respite for primary family caregivers.
Yes. We deliver in-home aide hours, respite (including overnight), community engagement and behavioural support consistent with the team plan in FSCD-funded packages.
Yes. We are an AHS CDHCI-approved provider. Many families combine AHS-funded visits with additional private LPN visits from us. We coordinate cleanly with your AHS case manager.
Yes. We are proud to support Veterans through VAC-approved care arrangements and to coordinate with VAC case managers on entitlements and reporting.
Rates vary by the level of care (HCA vs LPN), the shift length, and whether the visit is overnight or part of a 24/7 rotation. We always quote total cost in writing before care begins, and we don't use minimum-hour contracts.
Many home care expenses qualify under the Canadian Medical Expense Tax Credit. We provide itemised receipts so you or your accountant can claim what's eligible. Always confirm with a tax professional.
Care & Caregivers
Who's coming, and how often.
Wherever scheduling allows, yes. Continuity is part of the medicine. When a substitute is needed, we brief them thoroughly so the household never feels handed off.
A Licensed Practical Nurse (LPN) is a regulated clinician who can perform medication administration, wound care, IV therapy, complex assessments, and clinical documentation. A Health Care Aide (HCA) supports personal care, mobility, meals, medication reminders, and companionship. Many plans combine both — an LPN for clinical visits, an HCA for routine daily support.
Yes — and we encourage you to. Comfort is part of effective care. We'll do our best to match thoughtfully; if a perfect match isn't available, we'll be honest about it.
Visits start as short as 30 minutes for medication or IV pushes. Personal-care visits are typically a minimum of 1 hour so the work can be done unhurriedly and with dignity.
Yes. We offer awake-overnight, sleeping-overnight, and continuous 24/7 rotations with LPN clinical oversight and clean shift-handover documentation.
Billing & Policy
Transparent and predictable.
PDD/FSCD/AHS-funded care is billed directly to the funder — you pay nothing out-of-pocket for funded hours. Private-pay clients receive a clear, itemised invoice every two weeks, payable by e-transfer or pre-authorised debit.
There's a service agreement that documents the scope, schedule, and rate of care, but there is no minimum-term lock-in. You can change, pause, or end care with reasonable notice.
Visits cancelled with 24 hours' notice are not charged. Late cancellations may be charged a partial visit rate, which we'll always discuss in advance.
We comply with Alberta's Health Information Act (HIA) and Personal Information Protection Act (PIPA). Records are stored securely and shared only with people you've authorised. See our Privacy Policy for full detail.
Yes. All staff complete a Vulnerable-Sector Police Information Check, are WCB covered, and are protected by our $5M Commercial General Liability policy.
Still have questions? Ask the nurse.
The honest answer to most home care questions is "it depends" — let's talk about your specific situation.